g9511's Privacy Policy — Your Data Is Our Responsibility

1 What Information We Collect

When registering an account and using services at g9511, we may collect the following types of information:

• Identity Information: Name, date of birth, national ID number or passport details (for identity verification).
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay or bank account information) — for transaction processing only.
• Technical Information: IP address, browser type, device information, cookie data, and access timestamps.
• Usage Information: Which games you played, how much you wagered, win/loss history — these are stored to improve service quality.
• Communication Records: Records of conversations you have with us via live chat or email.

We collect only the information necessary for the smooth operation of our services. Unnecessary or excessive information is not collected.

2 How We Collect Information

We collect information in the following ways:

• Direct Collection: When you register at g9511, update account details, make a deposit or withdrawal, or contact customer support.
• Automated Collection: Through cookies, log files, and similar technologies while you use our platform.
• Through Third Parties: Necessary information from payment processors or identity verification service providers.

Regarding cookie use: we use session cookies and persistent cookies. Session cookies are deleted when the browser is closed. Persistent cookies make your next visit easier. You can manage cookies through your browser settings, though some services may become limited as a result.

3 Purpose of Using Information

g9511 uses collected information for the following purposes:

• Creating, verifying, and maintaining accounts.
• Processing deposit and withdrawal transactions.
• Identity verification (KYC process) in compliance with applicable laws and regulations.
• Ensuring platform security and preventing fraud.
• Providing customer service and resolving support requests.
• Delivering a personalised gaming experience and relevant promotional offers.
• Technical development of the platform and fixing issues.
• Monitoring usage patterns to ensure responsible gaming.
• Meeting legal obligations and resolving disputes.

4 Sharing and Disclosure of Information

g9511 never sells your personal information to third parties for commercial purposes. However, we may share information in specific circumstances:

• Service Providers: Payment gateways (bKash, Nagad, Rocket, Upay and banks), identity verification agencies, and IT service providers — only the information necessary for them to perform their duties is provided.
• Legal Requirements: As required by court orders, government directives, or legal investigations.
• Security Protection: To detect and prevent fraud, money laundering, or other illegal activity.
• Business Restructuring: In the event of a merger or acquisition, where the new entity will be bound to follow this Privacy Policy.

We contractually oblige any third-party service providers to use your information only for the designated purpose and to maintain equivalent security standards.

5 Data Security Measures

g9511 adopts industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmitted to our website is encrypted using SSL/TLS protocols.
• Data Encryption: Stored sensitive data (such as passwords and financial information) is kept in an encrypted state.
• Access Controls: Only authorised staff can access specific data, and this is strictly logged.
• Firewall and Security Monitoring: Our servers are protected by firewalls and round-the-clock security monitoring.
• Regular Security Testing: We conduct regular security audits and resolve any identified vulnerabilities promptly.

6 Data Retention Period

g9511 retains your information only for as long as necessary:

• All relevant information is retained while the account is active.
• After account closure, information may be kept for a defined period as required by legal and regulatory obligations.
• Financial transaction records are retained long-term for audit purposes.
• After the defined period, information is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (limitations may apply under legal obligations).
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured format in certain circumstances.
• Marketing Opt-Out: The right to opt out of promotional communications.

To exercise any of the above rights, email us at [email protected]. We will respond to your request within a reasonable timeframe.

8 Privacy of Minors

g9511 services are strictly for those aged 21 and above only. We do not intentionally collect any information from minors. We take steps to verify age at the time of registration.

If we become aware that a minor's information is in our system, we will immediately close that account and delete the relevant information. If you are aware of such a situation, please notify us at [email protected].

9 Cookie Policy

g9511 uses cookies to improve your browsing experience and ensure the functionality of the platform.

• Essential Cookies: For login sessions and security — the platform cannot function properly without these.
• Functionality Cookies: Help remember your preferences (such as language settings).
• Analytics Cookies: Collect site usage statistics to help improve service quality.

You can manage cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform.

10 Third-Party Links and Services

The g9511 platform has connections to various payment gateways and technology services. These third parties have their own privacy policies and we are not responsible for their data practices. For payment-related information, you should read the policy of the relevant payment provider.

We work only with trusted and recognised service providers and sign data protection agreements with them.

11 International Data Transfers

Your information may be processed outside Bangladesh, particularly for technical services and cloud storage. Where data is transferred, we ensure that equivalent protection measures are maintained and applicable laws are followed.

For international transfers, we use proven contractual arrangements to protect data.

12 Changes to the Policy

g9511 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the main page of the platform.
• A notification of changes may be sent to your registered email address.
• The date of the updated policy will be noted on this page.

If you continue using the platform after changes are made, it will be assumed that you have accepted the new policy. We recommend that you review this page regularly.

13 Contact and Complaint Resolution

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English.

Our data protection team will review your request as promptly as possible and take the necessary steps. We take any privacy-related concerns very seriously.